It takes a lot to really tick me off, especially in business. But if there's one attitude I cannot stand and will not tolerate it's a Business Owner who actively seeks to take advantage of me. Enter Southern Belle Boutique on Etsy.
|"where style is everything" but business ethics & customer service are non-existent evidently...|
I'd been admiring her monogrammed items and thought I'd buy one of her pieces first before making a larger order for goody bag items for a Girls Beach Trip in August. I've always had great success & found the cutest items on Etsy! And I love supporting small businesses, especially those owned by other women.
I ordered a monogrammed water bottle, chose my pattern, frame color, design, etc. and even viewed a proof. Sadly what came in the mail was a water bottle in the wrong color and a crooked design. So disappointing, especially after approving a proof, but mistakes happen right? So, in an effort to allow the store owner Rocksann Page to correct the order, I left some honest, kind feedback on her site.
Rocksann quickly messaged me, begging me to remove my feedback because, according to her, my one negative feedback would destroy her business. As you can imagine, I felt horrible!! Even though my business & legal instincts kicked into overdrive, I chose to follow my emotions and remove my comment in good faith, but before Rocksann agreed to fix my order or refund my money. Shame on me, I knew better....
Not only will I not be receiving a refund for the screwed up order I received, Southern Belle Boutique is refusing to send the correct order that I've already paid for, mind you. Oh and to further rub my nose in the fact that I'm clearly a sucker, her last correspondence was littered with smiley face emoticons while telling me essentially that hell will freeze over before I receive a refund. I'm always intrigued by people who behave this way, as if having a smile on your face while telling me to kick rocks is somehow more polite? #SideEye
I'm frankly stunned over Rocksann's response to fixing a simple error. At a time when consumer confidence has hit record lows and retail, disposable income spending has plummeted, her business practices are not only ethically wrong but staggeringly stupid.
I may not ever receive my money back or the correct item I paid for, but I will do my best to warn anyone within earshot not to do business with this unethical, disingenuous "belle." Caveat Emptor indeed.